Riverbank Crossing Casino Resort
Niagara Falls, Ontario · 368 rooms · Two towers
Rooms and comfort
The renovated tower is the one to insist on: firm beds, proper blackout, and glazing that holds out both the traffic and the crowds below. The older tower is fifteen years behind on bathrooms and noticeably softer underfoot. Anything on floor six or above is quiet at night; floors two to four sit close enough to the entertainment wing and the service corridors to pick up movement until late. Family rooms are large and genuinely usable, with a partition rather than a curtain.
Dining
Four outlets, of which two matter: a buffet that works well for children and badly for anyone else, and a steak room that is expensive but competent. A café by the lobby runs until midnight, which covers late arrivals. Breakfast is a paid buffet in most rate plans; the queue between eight and nine on a Saturday is long enough to plan around.
Location
A ten-minute downhill walk to the falls and a hard uphill walk back, with the tourist strip in between. The position is the reason to stay, and the reason it is busy. Off-season, the same rooms cost a third less and the walk is pleasant. Transit to the wider region is limited; most guests drive.
Service and atmosphere
Large-property service: efficient at the desk, slow on the telephone, variable in housekeeping. Requests handled by whoever is nearest, and followed through about three times out of four. The public areas are busy and bright at all hours, which suits some trips and ruins others.
Amenities
A good indoor pool with a separate children's area, a large gym, a spa with limited hours, a theatre with touring shows, and the gaming floor in the north wing behind its own entrance. The pool is the standout and is open from six in the morning.
- Excellent pool and family rooms
- Food available until midnight
- Step-free throughout, with real accessible rooms
- Off-season rates are very good
- Older tower is well behind the newer one
- Busy public areas at all hours
- Paid buffet breakfast with long queues
- Uphill return walk from the falls
Editorial summary
A capable family base if you book the renovated tower above floor six and travel outside high summer. As a quiet weekend, it is the wrong building.